Effective Date: December 1, 2024

At Pearl Dental Hygiene, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services. By accessing our website and services, you agree to the terms described in this Privacy Policy.

Pearl Dental Hygiene is a home-based business located in the province of Alberta. We comply with the Personal Information Protection Act (PIPA) to ensure that your personal information is collected, used, and disclosed responsibly.

Information We Collect

We collect personal information when you interact with our website, contact us, or use our services. The types of information we may collect include:

1. Information You Provide Directly

When you fill out forms on our website or provide information in person, we may collect:

• Personal Contact Information: Name, email address, phone number, and mailing address.
• Health Information: Medical and dental history, treatment details, and any other health-related information that is required for your dental hygiene care.

1. Automatically Collected Information

When you visit our website, we may automatically collect certain information, such as:

• Log Data: This includes your IP address, browser type, operating system, and access times.
• Cookies: We use cookies to improve your experience on our website by remembering your preferences and gathering website usage data.

How We Use Your Information

We use the personal information you provide to deliver our services, communicate with you, and manage your appointments. Specifically, we use your information for:

• Providing dental hygiene services: To ensure that we can deliver personalized and high-quality care.
• Communicating with you: To respond to your inquiries, confirm appointments, send reminders, and share updates.
• Improving our services: To understand your needs better and enhance our services.
• Marketing: We may use your contact information to send you promotions or service updates, but you can opt-out of receiving such communications at any time.

We do not sell, rent, or trade your personal information to third parties.

How We Protect Your Information

We implement appropriate physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of electronic transmission is 100% secure. We use secure, encrypted channels to store and transmit sensitive information, especially your health data.

Disclosure of Your Information

We will only disclose your personal information in the following circumstances:

• With your consent: We may disclose your personal information to third parties (such as insurance providers or other healthcare providers) when you give explicit consent.
• For legal purposes: If required by law, we may disclose your personal information in response to legal processes such as subpoenas or court orders.
• To service providers: We may share your information with trusted third-party service providers, such as email providers, appointment scheduling services, or payment processors, for the purpose of supporting our business operations. These providers are obligated to maintain the confidentiality of your information.

We will never sell your personal information to third parties.

Cookies

Our website uses cookies to enhance your experience. Cookies are small text files that are stored on your device to track usage data and preferences. You can control the use of cookies through your browser settings. However, if you disable cookies, some features of our website may not function properly.

Access to Your Information

Under PIPA, you have the right to:

• Request access: You can request to view the personal information we hold about you.
• Request correction: If you believe any of your personal information is inaccurate or incomplete, you can request to have it corrected.

If you wish to access or update your personal information, please contact us using the information provided below.

Retention and Disposal of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including for legal or business purposes. When your information is no longer required, we will securely dispose of or anonymize it in accordance with legal and regulatory requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any updates will be posted on this page with a new Effective Date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Pearl Dental Hygiene
Email: admin@pearldentalhygiene.ca
Phone: 780-890-0723
Attn: Privacy Officer

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as outlined.